MobileMAT FAQs
1. How do I access Air Force FCU MobileMAT Banking?
In order to access Air Force FCU MobileMAT, you need CyberMAT Online Banking access (your Account Number and PIN) and a mobile phone with an Internet connection. Simply enter the Air Force FCU Wireless Online Banking URL — go.airforcefcu.com— into the browser and you’ll be directed to MobileMAT. Then log in using your CyberMAT Account Number and PIN. Remember: Do not put in the “www” in front of the address to go to the site.
2. Which mobile devices are supported for MobileMAT Banking?
You can access Air Force FCU’s MobileMAT from any Internet-enabled mobile phone.
3. How does Air Force FCU’s MobileMAT Banking handle Security?
Air Force FCU MobileMAT is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, when you log on to CyberMAT, you will log in using a Multi Factor Authentication (MFA) system to verify your identity.
4. Is there a fee to use Air Force FCU MobileMAT Banking?
No. Air Force FCU MobileMAT Banking is free of charge.
5. What services does Air Force FCU MobileMAT Banking include?
Air Force FCU MobileMAT includes the following Online Banking services:
- Check Balances
- Account Transaction History
- Transfer Funds
- Bill Pay
- Pay Bills (when you select a date to have a bill paid, instead of getting the calendar to view the available payment dates, the system will default to the first available payment date, which you can change to a later date if necessary).
- View Pending Bill Payments
- Cancel Pending Bill Payments
- View Bill Payment Histories
- uDeposit
- Credit Card Payment
- CO-OP Network ATM locater
- CU Shared Service Centers
- Check rates on deposits and loans
- Stop Payment
- ATM locator
- Branch locations
6. What happens if I get locked out of Air Force FCU MobileMAT Banking?
As with CyberMAT Online Banking, just call our Member Contact Center to reset your PIN. Once your PIN is reset, you must first enter your new PIN on CyberMAT Online Banking via your PC. For security reasons, you may not enter your new PIN on MobileMAT until you have done so on CyberMAT. Once your PIN is set up on your PC, you may use your Account Number and PIN to immediately log in to MobileMAT. And remember, our Member Contact Center is open 24/7/365 to assist you.
7. Can I use MobileMAT if I don’t have an Air Force FCU account?
A person could browse locations and rates, but could not log into online banking without an account number and a PIN.
Pocket PC Devices
1. I am able to view the home page of Air Force FCU MobileMAT on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the Microsoft Web site.
Download the needed file, then synchronize your pocket PC.
PalmOne Handhelds
1. How do I access Air Force FCU MobileMAT on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access Air Force FCU MobileMAT Banking by simply entering the following URL in your browser go.airforcefcu.com.
RIM Blackberry Phones
1. How do I access Air Force FCU MobileMAT on my RIM Blackberry Pager?
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser go.airforcefcu.com.
2. Why am I unable to log in using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.
3. When I attempt to go to go.airforcefcu.com, I get an error message.
You may get the message "Access Denied: Insecure SSL Request"
When clicking on More Info, you may also receive the following message:
"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."
Mobile Phones
1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
Using your mobile phone to enter data takes a little practice. Some phones require extra shift key presses to enter numbers instead of letters.
2. Why can’t I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
3. How do I know if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.
Mobile Phone Carrier FAQs & Tutorial Links
Sprint PCS: Sprint PCS Phone User Guides & Tutorials
Verizon Wireless: Verizon Wireless Mobile Web Information
AT&T Wireless: AT&T Wireless Internet Common Questions
T-Mobile: http://support.t-mobile.com/productSelector.html |
Air Force Federal Credit Union does not ask for account numbers, passwords or Social Security Numbers through e-mail. If you receive a request for this information, you should delete it immediately. 
